Linda Moir

Queen of customer service
Linda Moir

A highly energetic and engaging speaker who has worked for the London Olympic Games and Virgin Atlantic, Linda can share lots of stories and anecdotes to clearly demonstrate the connection between employee engagement and high levels of customer advocacy.

She has worked in a number of high profile businesses that have developed extraordinary reputations for outstanding customer service. In 2012 Linda led the front of house Spectator Services team at the London Olympic and Paralympic Games where 15,000 volunteer Games makers hosted 9 million spectators.

Prior to that she accepted the challenge from Sir Richard Branson to join Virgin Atlantic and ‘make flying fun’. As Director of In Flight Services she was responsible for the airline’s award winning on-board service. She combines a unique background in HR and customer service leadership to deliver exceptional performance through people.

During her five years at Virgin Atlantic she oversaw significant business growth whilst consistently driving the Virgin Atlantic service promise of ‘Brilliant Basics, Magic Touches’. She revised the recruitment, training, promotion and performance management of 5,000 Cabin Crew that led to the highest recorded customer satisfaction scores.

Linda Moir